FAQ
WILL YOU COPY A PREVIOUS PAINTING THAT ALREADY SOLD?
No, I will not duplicate a previous painting that I have made, but I can work off of the mood, style, or colors of one.
DO YOU TAKE COMMISSIONS?
I do take commissions over 24x24 inches for an additional fee. Commissioned paintings typically take between 10-14 weeks for completion and include a round of sketches. Fill out this form and let’s chat more!
WHEN WILL MY PURCHASE SHIP?
Original paintings will ship in the U.S. within 7-10 business days of purchase. International shipment times will vary.
Prints are made to order and will ship within 12-14 business days after your purchase.
DO YOU SHIP INTERNATIONALLY?
I do ship internationally! As an international customer you may incur customs, duty, or VAT fees for importing goods into your country, all of which you are responsible for. Please be aware of what your country's duties and tax codes are, or confirm with your local customs office before you purchase a piece.
Any shipping charges collected by us do not include fees imposed by the importer's country.
WHAT IS YOUR RETURN POLICY?
All sales are final, except for damage that may occur through shipping. If you're concerned about color, please email me for more photos or video of the artwork before purchasing.
CAN I VISIT YOUR STUDIO?
My studio is only open by appointment.
For additional questions, contact info@traciecheng.com.
